Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@amblesidefurniture.co.uk

Unsuitable items being sent back for either exchange or a refund must be returned in a fully resaleable condition in the original, unmarked, and undamaged packaging or a suitable alternative. Furniture must not have been used or assembled & mattresses must be inside the protective wrapping. All parts must be returned in the packaging, along with any instructions.

Please note that we reserve the right to refuse the collection of any unpackaged item and to deduct a fee for any item not returned in fully resaleable condition upon inspection when received.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our warehouse. However, please allow 3 to 10 working days from the day of receipt in our warehouse for your returns to be processed.

Items returned will incur the below charges per item for collection & administration costs:

Small Items – Lamp Tables, Bedside Tables, Nests of Tables, Lamps & Mirrors	£20
Medium Items – TV Stands, Small Sideboards, Coffee Tables, Armchairs, Benches, Vacuum Packed Mattresses, Rugs	£50
Large Items – Large Sideboards, Wardrobes, Beds, Dining Tables, Large Chests of Drawers	£75
Mattresses – All Sizes, non-vacuum sealed	£100

 

Damages and issues

All products sold on this store have a 12 month warranty to manufacturing faults, please note that this does not apply to general wear and tear.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@amblesidefurniture.co.uk